Powerdynamo, Support Case Management (Ticket) System

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  To put in a nutshell:

just send an email  to service@powerdynamo.de detailing the problem.
 part of those details should please be: system number and where and when you bought this
  • This mail will feed automatically into our case management (ticket) system.
  • You will instantly get an automatic reply which gives you a ticket number, a number under which your issue is handled now.
  • Also, this automatic reply gives you a link to this ticket. You click the link and than see all your open tickets. Click on the ticket at issue and you see the thread of our communication on this, including the added files (pictures etc)
  • In every reply from us you get mail like this here with the link to the ticket. 


    You click the link and than see all your open tickets    . 
    Click on the ticket at issue and you see the thread of our communication on this, including the added files (pictures etc)
  • On the same issue, please do not send a new email. This will create a new, separate ticket and confuse things!
    If you do send an answer directly by mail, please keep the header with the ticket number of our mail. This wil sort your reply into the ticket.
     
What is a Ticket system? 
Issue tracking systems (Ticket systems) are commonly used in an organization's customer support center to create, update, and resolve reported customer issues. For more info see in Wiki
Why do PD do this?
We deal with very many customers who send mail to different people in PD on all sorts of customer care and development issues. We need to keep reliably track of this to help the customer resolving his problem or wishes rapidly.
Do I have to use it?
Please do use the system. It greatly helps to organize and speed up things in your interest. Thank you.
Please do not open several tickets on one and the same issue. This defies the purpose of streamlining all information on one place and will only confuse both of us
  Please do try to find a solution to your problem in our Knowledgebase first. We have put there answers to the most common questions. Please do not try to resolve technical problems by phoning us. Experience tells us that this mostly goes wrong.

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